Frequently Asked Questions (FAQ)

Get answers to your queries
Booking

You can cancel your bus tickets on SGOBT website or mobile App from My journeys section. Select the ticket you wish to cancel and you will see a Cancel button at the bottom of the ticket. Click on it to select seats for cancellation and view cancellation charges applicable. You can then acknowledge it to proceed with Cancellation. Depending on the operator there are seperate cancellation policy and you may not be allowed to cancel ticket before certain hours from Departure time. To know more on operator specific cancellation time limits and charges, click here Ticket cancellation policy.

You can print your ticket from the website - "View Ticket" menu option.

Once the ticket(s) is booked and confirmed then below options are applicable: Partial cancellation: Available. You can cancel seats if you have booked for more than 1 seat in a booking. You can do it from your My Journeys section -> Select the Ticket. Please note that operator specific cancellation time restrictions and charges are applicable and will be shown before ticket cancellation. Ticket Postpone/Prepone, Seat Number Change: Not Available Currently NO Online option to change date of journey or number of passengers or the seat number. Mean time you can either cancel the existing booking and place a new booking. If you dont want to cancel the existing booking and explore alternative options then you have to contact respective operators and visit nearby office of the operator. Operator contact details can be found here.
Payments

You can pay using multiple options like debit card, credit card, net-banking and even mobile money.

Sometimes due to network issues on the bank side we dont receive the payment information and so is the reason the booking fails. During such scenario our executives will immediately contact customer to either confirm the ticket for the same amount or initiate a refund in case customer need not like to proceed with booking.

Unlike other online bus booking sites we have charges like Service charge, payment gateway charge etc.
Refunds

In respect of tickets canceled by the passenger or bus cancelled by the operator, we will refund the amount applicable to the respective Credit card / Debit Card / Online banking account / Wallet / UPI linked account that was used for booking the ticket. Refunds are initiated automatically as soon as you cancel your ticket from the App. It might take 8-10 Bank Working Days to get the amount credited to your account.

Refund process is automatic and is initiated instantly. It typically takes about 8-10 bank working days for all credit card, debit card and netbanking transactions. Sometimes the refunds dont get credited to your account even after 10 days due to bank holidays and delay in processing your credit or refund process being interrupted by network error or systems error at the banks side. In such cases you need to contact your banks Charge Back / Dispute Resolution Team and raise a refund credit request mentioning the transaction ID you have received from your bank SMS/Email. You can check your banks website to get the customer support phone contact number.
My Account

There is no registration fee or any kind of booking fees. You pay only the ticket price.

You get FLAT 5% cash back on every 5 trip, bus ticket booking you make on SGOBT website and mobile app. You can avail this offer on the checkout page.

We have simplified login process by remeber any password for your SGOBT account or reset password.

Your personal and travel details are safe and we dont share it with any third party agencies.

We hate to see you leave us and we can address if you are facing any issues. You could uninstall the App or you can logout from your profile section Your booking history will be archived and available whenever you login in the future. You could write to us info@sgbot.com

Create an account using your email and mobile number to get started with the booking. All booking confirmations will be sent to your Primary email and phone number. You can forward the message to your co-passanger or friend, if in case you have booked on behalf of them.